Gharana is committed to providing its customers complete satisfaction. Gharana strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Gharana is always ready and willing to go the extra mile for its customers.
In case you are unsatisfied with the product received from Gharana - The Attire Heritage. you may contact us with your complaints/ feedbacks at support@gharana.com, which shall revert back to you at the earliest.
Please note that for creating a desired fit, pattern and look of a product, alterations maybe required at your end.
In case the customer does not have access to local alteration facilities, Gharana recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:
- Buy unstitched items from us and get them tailored by your personal stylist or boutique.
- Try to choose as shown options to minimize errors.
- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
- Send your best fitting garment as sample.
- Please note that we are not accepting any returns for stitched/customized clothing.
Product Received in Damaged Condition / Manufacturing Defect or Wrong Item
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency.
In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.
Customer should also lodge a proper complaint with the local office of the courier agency, so that Gharana may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at support@gharana.com, within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the Gharana regarding the same.
In case of any other complaints, email us at support@gharana.com, within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Gharana for the same.
In case any product is returned without such confirmation, Gharana does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery.
Please note that Gharana shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
All defective products being returned to Gharana shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Gharana within ten (10) working days from receipt of confirmation for the same from Gharana.
Safe receipt of defective product by Gharana is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Gharana shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER.
In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Gharana may use plain fabric of the same color.
CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Please note that Stitched and Made-to-Order Goods are not covered in Return Policy. Stitched Goods are not accepted nor replaced.
Order Cancellations by the Customer:
In case, we receive a cancellation notice from you within 48-Hrs of placing the order and the order has not been processed by us, we will cancel the order and refund the amount to you after deducting 10% of order amount as admin fees. We will not be able to cancel those orders that have already been processed by us. You agree not to dispute the decision made by Gharana and accept Gharana's decision regarding the cancellation.
We accept return only if the product is having manufacture defects or it is not as described in product detail page. For manufacture defect we send new product with same design.
Please note that we are not accepting any returns for stitched/customized clothing.
In any case if you want to return the products, please inform our executive at support@gharana.com or WhatsApp/call +91 98252 65007.
Never send back any item without consulting with us. It's very important that you had verified with us for returning the ordered products. If products returned without verification then no credit or replacement shall be given on such items.